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Specialty Service and Support

 

Our cartons, machinery and systems are fully supported by dedicated parts and service teams that respond 24 hours per day, every day.  What does this mean for your operations?

 
  • A quick response.  Our flagship manufacturing facility includes a state-of-the-art two-shift machine shop. Combined with our extensive inventory and supplier network, this enables us to provide 98+% on time shipments based upon commitment made at the time of order placement.  

  • Access to OEM discounts and quantity price breaks. That’s due to our purchasing power. We supply both fabricated and commercial parts for all our equipment, as well as commercial parts for any machine that shares common parts with our machinery.

  • Minimal equipment downtime. Qualified service technicians perform machine start-up, predictive maintenance, audits, overhauls, conversions, upgrades and training to keep our machines operating at peak efficiency. If needed, our experienced technicians provide emergency on-site diagnostic and repair service to get equipment back into production as quickly as possible.

  • Valuable training for your team.  We offer a range of programs, products and services that help transfer our packaging expertise to your operators and technicians.  Our exclusive real-time and on-demand tools deliver detailed knowledge and assistance to your personnel when and where they need it. We provide industry-leading products, services and technical support to our worldwide customers to ensure every carton, machine and system operates as efficiently and profitably as possible.

 

  • Technical Support: 218-546-2164