Account Manager

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The Account Manager will deliver a first class service to our customers through excellent management of a portfolio of accounts allocated. Having close interaction with planning/production/operations to ensure the business provides a high level of customer service at all times.

Your will be responsible for the efficient, effective continuous improvement on your portfolio of accounts. Delivering a high quality customer experience to each and every customer in line with the business objectives and the department’s overall targets and goals

Responsibilities

  • Manage a full portfolio of account as allocated
  • To ensure and maintain the departments targets and KPI’s are achieved through management of allocated accounts
  • Provide information in a concise and timely manner, to both customers and members of the company
  • Work closely with the external accounts manager to meet customer needs and expectations
  • Ensure regular and effective communication within and from all areas to achieve common business aims
  • Liaise with customers as and when required with off site visits to be expected
  • Grow product knowledge both through regular product training and from working alongside internal departments
  • Ensuring aged stocks, pre-aged stocks, overdue reserves, unreleased report, WIP status, extras tracker & Pack works tasks are continually being monitored on their accounts to meet company KPI’s
  • Ensure attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing

Qualifications ans skills

  • Highly responsible, reliable and flexible with a strong work ethic
  • Ability to work in a highly pressurised environment
  • Able to work in a fast paced environment – FMCG preferred
  • Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Excellent written and verbal communication skills
  • Previous account management and customer service experience in a large multinational packaging printing company is a plus
Submit your CV