Machinery Service and Support

Machinery Service and Support

Our machinery systems are fully supported by dedicated parts and service teams. After-hours emergency support is available for both parts and service.

Quick response times, OEM discounts, minimal downtime, and valuable training are services provided by our machinery service and support teams. 

Our Machinery Services and Support

Quick Response Times

Our flagship machinery manufacturing facility includes a state-of-the-art machine shop. Combined with our extensive inventory and broad supplier network, this enables us to provide excellent on-time shipments based upon commitments made at the time of order placement.

Machine Models
Comprehensive Parts Supply

We supply both fabricated and OEM parts for all our equipment, as well as OEM parts for any machine that shares common parts with our machinery.

Minimal Downtime

Qualified service technicians perform machine start-up, predictive maintenance, audits, overhauls, conversions, upgrades, and training to keep machines operating at peak efficiency. If needed, we provide an emergency on-site diagnostic and repair service.

Training and Support

We offer a range of programs, products, and services that help transfer our packaging expertise to your operators and technicians. Our exclusive real-time and on-demand tools deliver detailed knowledge and assistance to your team when and where they need it.

Service and Support Information

Machinery Service and Support - two people talking
North America – Beverage Machinery
Machinery Support Contact:
Parts Department Contact:
Support and Training Resources:
  • IQ tablet: The IQ tablet delivers Graphic Packaging’s experience and expertise to your technicians, on-the-machine, when and where they need it most
  • Life cycle support: Unmatched industry-leading support-based products and services designed to help provide our customers optimum overall equipment effectiveness (OEE)
  • Predictive Maintenance Program (PMP): A program offered to help plan downtime and improve budgeting. Benefits include:
    • Improved machine performance with increased levels of stabilization on uptime
    • Reduced unscheduled/non-planned downtime
    • Future planning versus reactive planning for resources, both physical and financial
    • Repetitive coaching and training for each planned visit
Machinery Service and Support - IQ tablet
North America – Specialty Machinery and Canister Systems
Machinery Support Contact:

Technical Support and Service Scheduling: 218-546-2104

Parts, Upgrades, Conversion Kits, and Rebuild Kits:

If you’re not sure which machine category meets your needs, we can help:

Machinery Service and Support - two people talking
Europe – Packaging Machinery Division
Europe Technical Service:
  • UK/Ireland: +(44) 7917 919806
  • Europe (excluding Greece, Italy, Spain, and Portugal): +(31) 643 152731
  • Greece, Italy, Spain, and Portugal: +(34) 938 01746
Parts Department Contact: